The Future of Retail: Concept Stores

In a world today where so many retail stores are closing, how do some companies prosper? One solution is creating innovative and creative concept stores that entertain and attract customers. A concept store tries to make shopping an experience by providing more than just the product being sold. They are reshaping the retail industry and […]

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The Brave New Omnichannel World

As noted in Fierceretail: “Today’s shopper uses multiple channels during their customer journey. In fact, 78% admit to using multiple channels to make a single purchase”. According to Glossy, customers at Nordstrom who use both channels spend five times more than those who don’t. Most research their purchase digitally before stepping into a store. I […]

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Battle of the Bricks Revisited: What is the future of the physical store?

It has been just about a year since I last wrote about the battle between Brick and Mortar and Online and Device sales. And what a difference a year makes. Unfortunately a perfect storm of changes is challenging most physical store chains. Recent retail chain earning reports offer spending clues: “American shoppers are willing to […]

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